Voicebot for e-commerce

Simplify your availability with a voicebot: an effective and accessible voice channel that automates incoming calls, gives fast answers and relieves customer service.

Seamless, accessible customer service is essential for e-commerce businesses. From June 2025, a new accessibility directive requires e-commerce companies to make their customer service accessible to all.

Digital contact channels such as email and chat alone don't always cut it. For many customers the phone remains the most accessible and intuitive way to get in touch. Offering a phone number is a fundamental part of an inclusive customer experience.

With Voicebot Smart, you can build an effective voice channel that makes customer contact more accessible and more cost-efficient.

How the voicebot makes a difference

Automating incoming calls

The voicebot answers common questions, helps customers with order status, sends SMS links to the right information and only transfers calls when truly needed. The result: user-friendly voice-controlled customer service and lower costs.

Simpler availability

Don’t have a phone number on your website today? With our voicebot, you can introduce accessible and automated customer service without scaling up staff. Your customers get help directly, and you avoid manual handling of simple requests.

Store locator

Many e-commerce companies have physical stores. Our voicebot offers a smooth directory service where customers use voice control to say which store they want to reach. The voicebot transfers the call or provides relevant information directly.

Curious what a voicebot can sound like?

Return

The customer gets help with a return, quickly and without waiting in line.

Gift card balance

The voicebot gives the balance directly in the call.

Track package

The voicebot gives the package status directly in the call.